Terms of Service

1. Acceptance of Terms

By accessing VoidZero, creating an account, adding funds, placing an order, or using our API, you confirm that you have read, understood, and agreed to these Terms of Service.

These Terms apply to all visitors, registered users, customers, resellers, and API users. Service-specific descriptions, requirements, refill periods, and other conditions displayed at the time of ordering also form part of these Terms.

If you do not agree to these Terms, you must not use VoidZero or any of its services.

2. Eligibility and Account Information

You must have the legal capacity to enter into a binding agreement in your country or jurisdiction.

You agree to provide accurate, complete, and up-to-date information when registering and using VoidZero. You must not create an account using false information, impersonate another person or organization, or use an account without authorization.

VoidZero may request reasonable information to verify account ownership, payment transactions, or suspicious activity.

3. Account Security

You are responsible for keeping your account credentials, password, API key, recovery information, and authentication codes secure.

Any activity performed through your account or API key will be treated as activity authorized by you unless you report unauthorized access to VoidZero without unreasonable delay.

You must immediately contact our support team if you believe that your account or API key has been compromised. VoidZero is not responsible for losses resulting from credentials shared by you, weak account security, or unauthorized access that was not promptly reported.

4. Description of Services

VoidZero provides access to digital social media marketing services offered through our website and API.

Service availability, start time, processing speed, delivery rate, quality, retention, and refill eligibility may differ between services. You must read the service name, description, minimum and maximum quantity, estimated speed, refill period, and other requirements before placing an order.

VoidZero may add, modify, suspend, replace, or discontinue a service when necessary. A service may also become unavailable because of technical issues, supplier availability, platform changes, or other circumstances beyond our reasonable control.

5. User Authorization and Platform Compliance

You may only submit accounts, pages, posts, channels, profiles, or other links that you own, manage, or are otherwise authorized to use.

You are responsible for ensuring that your use of VoidZero complies with all applicable laws, third-party rights, and the rules or terms of the relevant social media platform.

VoidZero does not guarantee that every service is permitted by every third-party platform. You accept all risks associated with using a service on a third-party platform, including restrictions, content removal, reduced reach, account suspension, or other platform actions.

You must not use VoidZero for illegal, fraudulent, deceptive, abusive, or unauthorized purposes.

6. Order Requirements

Before placing an order, you must verify that:

• The submitted link or username is correct.
• The account, page, post, or channel is publicly accessible when required.
• The selected service is suitable for the submitted link.
• The quantity is within the minimum and maximum limits.
• No conflicting order is already active for the same link.

You must not change the username, delete the submitted content, make the account private, restrict access, or modify the submitted link while an order is processing.

VoidZero is not responsible for failed, delayed, partial, or incorrectly delivered orders caused by an incorrect link, private account, deleted content, changed username, restricted content, duplicate order, or failure to follow the service instructions.

Orders cannot normally be edited after submission. Cancellation is only available when supported by the service or system.

7. Pricing and Payments

All prices are displayed on the VoidZero website or returned through the API. Prices may change at any time for future orders without prior notice.

The price applied to an order is the price shown when the order is successfully submitted. A later price change will not normally affect an order that has already been accepted.

Deposits are credited after the payment has been confirmed by VoidZero or the relevant payment provider. Payment processing times may vary depending on the selected payment method.

You are responsible for entering the correct payment amount, reference, network, account information, and other required transaction details. Additional fees charged by a bank, payment gateway, blockchain network, or other payment provider are your responsibility.

Any fraudulent payment, unauthorized transaction, abusive dispute, or improper chargeback may result in account restriction or suspension. This does not limit any consumer rights that cannot legally be excluded.

8. Account Balance

Your VoidZero balance may be used to purchase eligible services available through your account.

Balance transfers, withdrawals, reversals, or conversions are only available when expressly supported by VoidZero. Promotional credits, bonuses, or manually issued credits may be subject to additional conditions.

You are responsible for reviewing your account balance and transaction history. Any suspected balance or transaction error should be reported to our support team with the relevant payment or transaction details.

9. Processing and Delivery

Service start times and delivery times are estimates, not guaranteed deadlines.

An order may take longer than expected because of service demand, platform updates, supplier availability, link issues, technical problems, or other operational factors.

A slower-than-estimated order does not automatically qualify for cancellation or refund while the order is still processing. Do not submit another order for the same link while an existing order is active unless instructed by our support team.

VoidZero may use another compatible fulfillment method or service when reasonably necessary to complete an order, provided that the replacement is substantially similar to the service purchased.

10. Order Statuses

The following order statuses may be displayed:

Pending
The order has been received and is waiting to begin processing.

Processing or In Progress
The order has started and may no longer be editable or cancellable.

Completed
The system has marked the requested delivery as completed. A completed status does not guarantee permanent retention or a specific future result.

Partial
Only part of the requested quantity could be delivered. The undelivered portion may be adjusted or returned according to the applicable service and system rules.

Canceled
The order has been canceled. Any eligible adjustment will be processed according to the payment and refund policy applicable to the order.

Order statuses are generated from available system and supplier information. Contact support if you believe an order status is incorrect.

11. Cancellations and Refunds

Orders may only be canceled when cancellation is supported by the service or when VoidZero determines that the order cannot be completed.

A cancellation request is not guaranteed after an order has entered processing.

An order will not normally qualify for a refund when the issue results from:

• An incorrect, incomplete, or unsupported link.
• A private, restricted, removed, or inaccessible account or post.
• A changed username or URL.
• A duplicate or overlapping order.
• Failure to follow the service description.
• A third-party platform removing or adjusting delivered results.
• Customer expectations that were not included in the service description.
• A service being used for an unsupported purpose.

When a refund or adjustment is approved, it will be issued in the form and amount stated by VoidZero, the applicable service conditions, or applicable law. Refunds may be limited to the undelivered portion of the affected order.

Completed orders are generally not refundable unless VoidZero confirms that the order was incorrectly completed or qualifies under a specific service guarantee.

12. Partial Orders

A partial order means that only part of the requested quantity could be delivered.

Where applicable, the value of the undelivered quantity will be calculated based on the original order rate and returned or adjusted according to the system’s current policy.

A partial status does not mean that the delivered portion is defective, refundable, or eligible for replacement.

13. Refills and Service Drops

A refill is only available for services that clearly display a refill guarantee or refill period.

To remain eligible for a refill:

• The refill request must be submitted within the stated refill period.
• The original link must remain active and unchanged.
• The account or content must remain publicly accessible when required.
• The starting count must not have fallen below the count recorded before the order.
• No conflicting service may have been used on the same link.
• The order must satisfy all service-specific refill requirements.

A decrease in followers, likes, views, subscribers, comments, or other metrics does not automatically qualify for a refund.

VoidZero cannot guarantee permanent retention unless this is expressly stated in the service description. Refill processing times may vary and are not guaranteed.

14. API Use

VoidZero may provide API access for automated service listing, order submission, order-status checking, refill requests, cancellation requests, and other supported actions.

You are responsible for protecting your API key and for all requests submitted using it. Your API key must not be shared publicly, stored in exposed client-side code, included in screenshots, or sent through unsecured channels.

You must not:

• Send abusive or excessive API requests.
• Attempt to bypass API limits or security controls.
• Interfere with the stability of the API or website.
• Reverse engineer protected systems.
• Use the API to access another user’s data.
• Submit fraudulent, harmful, or unauthorized orders.

VoidZero may limit, rotate, suspend, or revoke API access when necessary for security, maintenance, abuse prevention, or compliance.

API availability is not guaranteed to be uninterrupted or error-free. You should implement appropriate error handling, status verification, and request logging in your own integration.

15. Reseller Responsibilities

If you resell services obtained through VoidZero, you remain responsible for your customers, submitted orders, pricing, representations, and customer support.

You must not make guarantees to your customers that exceed the service description provided by VoidZero.

VoidZero is not responsible for disputes between you and your customers, including disputes involving delivery expectations, reseller pricing, refunds, warranties, or representations made by you.

You are responsible for ensuring that your customers also comply with applicable laws, third-party platform rules, and these Terms.

16. Prohibited Activities

You must not use VoidZero to:

• Violate any applicable law or regulation.
• Commit fraud or facilitate deceptive activity.
• Impersonate another person, company, organization, or public figure.
• Harass, threaten, exploit, or harm another person.
• Promote illegal products, services, or activities.
• Spread malware, phishing content, or malicious links.
• Access or promote stolen, hacked, or unauthorized accounts.
• Misrepresent endorsements, popularity, customer opinions, or public support.
• Manipulate civic, electoral, or political processes.
• Interfere with VoidZero systems, security, users, or suppliers.
• Abuse refunds, payment disputes, promotional credits, or support channels.
• Use multiple accounts to evade restrictions or enforcement.
• Resell VoidZero services using false or misleading claims.

VoidZero may reject or cancel any order that appears to violate these requirements.

17. Third-Party Platforms

VoidZero does not own or control third-party social media platforms.

Platform algorithms, policies, features, limits, verification methods, and enforcement practices may change without notice. These changes may affect service availability, processing, retention, or account performance.

No partnership, endorsement, sponsorship, or affiliation with a third-party platform is implied unless expressly stated.

VoidZero is not responsible for account warnings, restrictions, suspensions, removals, reduced reach, monetization decisions, or other actions taken by a third-party platform.

18. No Guarantee of Results

VoidZero does not guarantee that any service will result in:

• Increased sales, income, or profit.
• Organic engagement or audience interest.
• Improved search or recommendation rankings.
• Account verification or monetization.
• Sponsorships, partnerships, or business growth.
• Permanent delivery or retention.
• Protection from third-party platform enforcement.

Service quantities and descriptions refer only to the specific service purchased and do not represent a guarantee of commercial or marketing performance.

19. Suspension and Termination

VoidZero may restrict, suspend, or terminate an account when reasonably necessary because of:

• A violation of these Terms.
• Fraudulent or suspicious activity.
• Unauthorized payment activity.
• Abusive chargebacks or disputes.
• Abuse of support staff or support systems.
• API misuse or security risks.
• Illegal or harmful activity.
• Repeated failure to follow service requirements.

Where appropriate, VoidZero may request verification or provide an opportunity to resolve the issue. However, immediate action may be taken when necessary to protect users, systems, payment providers, suppliers, or third parties.

Termination does not remove obligations or liabilities that arose before the termination date.

20. Service Disclaimer

VoidZero services are provided on an “as available” basis.

To the maximum extent permitted by applicable law, VoidZero does not provide warranties regarding uninterrupted availability, error-free operation, delivery speed, permanent retention, third-party platform acceptance, or fitness for a particular commercial purpose.

Temporary downtime, maintenance, supplier issues, platform changes, or technical errors may occur.

Nothing in these Terms excludes any warranty or right that cannot legally be excluded.

21. Limitation of Liability

To the maximum extent permitted by applicable law, VoidZero will not be liable for indirect, incidental, special, consequential, or business losses arising from the use or inability to use the website, API, account balance, or services.

This includes loss of revenue, profit, customers, data, reputation, platform access, monetization, or business opportunities.

Where liability cannot be excluded, VoidZero’s total liability relating to an affected order will not exceed the amount paid for that specific order, unless applicable law requires otherwise.

22. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, or expenses arising from:

• Your violation of these Terms.
• Your unlawful or unauthorized use of the services.
• Content, accounts, or links submitted by you.
• A dispute between you and your customer.
• Your violation of third-party rights or platform rules.

This section does not apply where a claim results solely from VoidZero’s own unlawful conduct.

23. Changes to These Terms

VoidZero may update these Terms to reflect service changes, security requirements, operational practices, legal requirements, or third-party platform developments.

The updated version will be published on this page with a revised “Last updated” date.

Your continued use of VoidZero after updated Terms become effective constitutes acceptance of the revised Terms. Material changes may also be communicated through the website, account notifications, or other reasonable channels.

24. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Indonesia, without limiting any mandatory rights that apply under applicable consumer law.

Before initiating a formal dispute, you agree to contact the VoidZero Support Team and provide reasonable information so both parties can attempt to resolve the issue.

Any dispute that cannot be resolved informally will be handled by a court or other competent authority in accordance with applicable law.

25. Contact Information

Questions regarding these Terms may be submitted through our official contact page or support channels.

VoidZero
Jalan Raya Sidomulyo, Gang GBI, Sidodadi, Sidomulyo
Lampung Selatan, Lampung 35352
Indonesia

Email: support@voidzero.id
Contact page: voidzero.id/contact